PORTFOLIO PERFORMANCE EVALUATIONS
By supplementing tenant / resident survey results with a comprehensive review of your firm's service provider and JV partner relationships, Kingsley Associates' Portfolio Performance Evaluation provides a holistic assessment of performance. Through this program, investment managers can:
- Provide portfolio and asset managers with actionable tools to optimize retention and maximize NOI
- Motivate and align efforts of service providers and JV partners
- Demonstrate proactive portfolio oversight to their investors
Please read below for brief descriptions of each component:
Tenant / Resident Survey:
This component of the Portfolio Performance Evaluation evaluates the perceptions of tenants and/or residents across the portfolio by measuring and benchmarking their satisfaction with asset features, property management, maintenance service and the leasing process, as well as their renewal intentions.
Service Provider / JV Partner Assessment:
This detailed review enables your internal personnel (e.g., asset managers and accountants) to evaluate the success of operating partners in adding value to and supporting your firm's goals and objectives.
360o Feedback:
The 360o component empowers third-party service providers and/or JV partners to assess their working relationships with your firm. The purpose of this feedback is to identify best practices to improve interaction, realize operating efficiencies and enhance property-level performance.
By combining the results from each of these components into a unified whole, with Kingsley Associates' actionable insights and recommendations, the Portfolio Performance Evaluation represents an invaluable tool for monitoring, benchmarking and enhancing portfolio results.