TIME AND MOTION STUDIES
Kingsley Associates offers Time and Motion Studies to provide multifamily owners with a thorough assessment of the day-to-day operations at their leasing and resident service centers. Utilizing a combination of a) focus groups with senior managers and leasing / property management associates, and b) onsite property observations, Kingsley Associates can help to appraise the following:
- Current responsibilities and expectations, by position and property
- Typical staff time requirements by task
- Office traffic patterns by day of week and time of day
- Barriers to enhanced leasing activity, customer service and overall office efficiency
In total, this program will evaluate how well your current operations align with both goals and expectations, and will assist in the development of focused strategies to improve bottom line performance.
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